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Customer Service Technician

2 months ago

Milledgeville, Georgia, United States Windstream Full time
About the Role

Windstream is seeking a skilled Customer Service Technician to join our team. As a vital member of our operations, you will represent our leading telecommunications brand, connecting homeowners, small businesses, and enterprise clients across the United States.

Key Responsibilities
  • Install and repair residential and business communications services, including telephone, internet, and video.
  • Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
  • Recommend products and services that resolve customers' communications needs.
  • Work in both buried and aerial plant, requiring pole climbing and ladder skills.
  • Safely operate and maintain clean and organized company service vehicles.
  • Work in both inside and outside environments.
  • Complete necessary safety training and follow safety standards and regulations.
Requirements
  • Basic technology and math skills.
  • Valid driver's license and safe driving record.
  • Ability to distinguish colors in use of color-coded cable.
  • Ability to use equipment with maximum load capacity of 275lbs.
  • Ability to lift 50lbs and capable of working aloft.
  • Ability to successfully complete required safety training.
  • Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
  • Ability to respond to after-hour callouts.
  • High School Degree or GED equivalent.
Benefits
  • Medical, Dental, Vision Insurance Plans.
  • 401K Plan.
  • Health & Flexible Savings Account.
  • Life and AD&D, Spousal Life, Child Life Insurance Plans.
  • Educational Assistance Plan.
  • Identity Theft, Legal, Auto & Home and Pet Insurance.
Company Culture

Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish.

Employee Resource Groups
  • WinVets – Veteran Employee Resource Group.
  • WOW – Women Employee Resource Group.
  • WINPRIDE – LGBTQ+ Employee Resource Group.
  • WBPN – Black Professional Resource Group.
  • WARG – Ability Resource Group.
  • LaFamilia – Hispanic Resource Group.
  • AAPI - Asian American Pacific Islander Resource Group.

Windstream is an equal opportunity employer. We celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.