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Customer Support Coordinator

2 months ago

Asheboro, North Carolina, United States Graphic Packaging International Full time

Position Title: Customer Service Representative/Account Management

Location: Asheboro, NC, US

Category: Customer Service and Sales Support

As a result of substantial growth within our organization, we are excited to present an opportunity on our Customer Service team. We are in search of a motivated and enthusiastic Customer Advocate.

The Customer Advocate will collaborate closely with a designated set of accounts to ensure comprehensive account management. This role offers the chance to make a significant impact within a global organization, providing a rewarding and dynamic work environment focused on delivering exceptional customer service.

At Graphic Packaging International (GPI), our employees are fundamental to our success. We prioritize exceeding customer expectations, achieving results, engaging in community involvement, and promoting environmental sustainability. The ideal candidate should value corporate responsibility while striving for excellence in customer service.

Graphic Packaging International is a leading manufacturer in the food and beverage packaging sector, generating over $4 billion in annual sales. The successful candidate will be part of a team that supports the Americas Division, managing day-to-day operations for assigned accounts. Key success factors in this role include problem-solving, fostering long-term relationships, and responsiveness.

Key Responsibilities:

  • Provide consistent and accurate communication to both internal and external customers regarding all aspects of order fulfillment.
  • Manage orders and inventory based on forecasts and other analytical models.
  • Ensure timely and complete shipments.
  • Oversee project management for external customers, focusing on developing new business with existing clients.
  • Meet all financial goals associated with cash flow management for GPI as related to assigned accounts.
  • Participate in Lean Sigma initiatives and drive continuous improvement efforts.
  • Build strong relationships with both internal and external customer contacts.
  • Act as a liaison between GPI and customers regarding all facets of account management.
  • Perform additional duties as assigned.

Required Skills:

  • Strong understanding of customer account management.
  • Familiarity with ERP business applications (SAP preferred).
  • High level of organization and attention to detail.
  • Effective time management and prioritization abilities.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office.

Required Experience:

  • 2-5 years of relevant work experience or a proven track record of success.
  • A four-year degree in a related field of study or equivalent work experience is required.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated based on their qualifications for the position. We do not discriminate based on race, color, religion, age, gender, national origin, sexual orientation, gender identity, disability, veteran status, or any other basis prohibited by law.