Customer Service Representative

4 weeks ago


Asheboro, North Carolina, United States Pexco Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Pexco. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues and meet customer needs.
  • Order Fulfillment: Coordinate the completion of customer orders, ensuring prompt and accurate processing and delivery.
  • Relationship Building: Develop and maintain strong relationships with assigned customer accounts, understanding their needs and preferences to provide tailored support.
  • Communication: Proactively advise customers of order status and shipment tracking, keeping them informed throughout the process.
  • Problem-Solving: Identify and resolve customer issues in a timely and effective manner, escalating concerns to management as needed.
  • Team Collaboration: Work closely with sales, production, and other departments to ensure seamless communication and coordination.
Requirements
  • Education: High school graduate or equivalent preferred.
  • Experience: Minimum of 2 years of experience in a manufacturing or customer-facing environment.
  • Skills: Strong communication and interpersonal skills, ability to multitask and prioritize tasks, and proficiency in Microsoft Office software.
Work Environment

This role will be based in an office and manufacturing environment, with occasional exposure to dust, odors, fumes, and noise associated with the extrusion and fabrication manufacturing processes.



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