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Customer Relations Associate
2 months ago
As a vital member of our team, you will engage in customer support activities including managing customer orders, monitoring product stock levels, and addressing any inquiries or concerns promptly.
PRIMARY RESPONSIBILITIES
- Accurately process and verify invoices and accounts in a timely manner.
- Ensure the correctness of incoming receipts.
- Build and sustain professional relationships with customers.
- Prepare and deliver customer reports as requested (e.g., weekly, monthly billing summaries).
- Collaborate with the warehouse team to manage product availability and daily shift schedules.
- Work alongside Operations to accommodate special client requests and expedite processes when needed.
- Act as the initial point of contact for resolving customer issues.
- Organize and maintain documentation systematically.
- Collaborate with Inventory and Operations to investigate inventory discrepancies.
- A High School diploma or GED may be necessary based on the facility.
- Strong verbal and written communication skills; proficiency in English may be required.
- Exceptional organizational abilities, including multitasking and prioritizing tasks effectively.
- Competent computer skills, particularly in Microsoft Office Suite.
- Ability to lift a minimum of 20 lbs./9 kgs., with variations depending on the facility.
This role offers an excellent opportunity to kickstart your career within Lineage. Success in this position can lead to increased responsibilities and career advancement. A career at Lineage begins with understanding our operations and recognizing how each team member contributes to fulfilling our customers' needs. Additionally, you will be part of our growth journey as we strive to be the leading employer in our industry. We value your input and are committed to your ongoing development and engagement as we expand our business. Working at Lineage is both dynamic and rewarding. We prioritize respect and care for our team members.
Lineage is an Equal Employment Opportunity Employer, dedicated to adhering to all federal, state, and local laws that prohibit workplace discrimination and harassment. We do not discriminate against any applicant based on race, color, age, national origin, religion, physical or mental disability, or any other protected status under applicable laws.
Benefits
Lineage offers a safe and stable work environment, along with medical, dental, and basic life and disability insurance benefits, a 401k retirement plan, paid time off, eligibility for annual bonuses, and a minimum of 7 holidays throughout the year.
