Host/Support Specialist

4 days ago


Portland, Oregon, United States Kimpton Hotels & Restaurants Full time

About the Role

We're seeking a highly skilled and enthusiastic Host/Support Specialist to join our team at Kimpton Hotels & Restaurants. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and creating memorable experiences for our guests.

Key Responsibilities

  • Greet and welcome guests, providing a warm and personalized experience.
  • Manage reservations, seating, and guest requests in a professional and efficient manner.
  • Act as a liaison between guests and the hotel team, resolving any issues or concerns in a timely and courteous manner.
  • Provide accurate and up-to-date information about hotel amenities, services, and local attractions.
  • Assist with room assignments, key distribution, and other front-desk duties as needed.
  • Collaborate with the hotel team to ensure seamless communication and a high level of guest satisfaction.

Requirements

  • Previous customer service or hospitality experience is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Knowledge of hotel operations, including front-desk procedures and guest services.
  • Flexibility to work a variety of shifts, including weekends, nights, and holidays.

What We Offer

As a Host/Support Specialist at Kimpton Hotels & Restaurants, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills. We offer competitive compensation and benefits, as well as opportunities for professional growth and advancement.



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