Customer Service Representative

3 weeks ago


Ellenville, New York, United States Advantage Federal Credit Union Full time
About the Role:

The Member Service Center Representative is a key position at Advantage Federal Credit Union, responsible for providing exceptional service to our members and potential members. This role requires a high level of trust, diplomacy, and courtesy, with a focus on maintaining member confidentiality and developing strong relationships.

Key Responsibilities:

Assist members and potential members with their requests via phone, explaining services and responding to problems
Direct phone calls to the appropriate area and serve the financial needs of members professionally, efficiently, and accurately
Develop member relationships and retention of business, while actively promoting and cross-selling credit union products and services

Requirements:

Six months to two years of similar or related experience
A high school education or GED is required
Good listening and telephone skills, able to operate a 10-key calculator and computer keyboard

What We Offer:

Competitive hourly rate of $20.00
Quarterly incentive opportunities

EOE Statement:

Advantage Federal Credit Union is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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