Customer Service and Experience Specialist
3 days ago
Hertz is a leading car rental company with a commitment to excellence in customer service.
Job Title: Customer Service AssociateSalary Information:The estimated annual salary for this role is $39,200-$49,920 per year, based on a 40-hour workweek and assuming a 19/hour wage.
Job DescriptionAbout the Role:We are seeking an experienced customer service professional to join our team as a Customer Service Associate. This role will provide exceptional customer service, resolve issues promptly, and create a positive experience for our customers.
Main Responsibilities:- Provide outstanding customer service, ensuring high levels of satisfaction and retention.
- Responsible for first contact resolution, resolving customer issues at the counter with professionalism and hospitality.
- Serve as the primary Net Promoter Score (NPS) liaison for management, analyzing results and executing plans to improve guest satisfaction.
- 3+ years of demonstrated experience in customer service, operations, and sales.
- Rental car experience is a plus.
- Excellent communication, problem-solving, and leadership skills.
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive starting wage of $19/hour.
- Up to 40% off base rates for Hertz rentals.
- Medical, dental, and vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid parental leave and adoption assistance.
- Employee assistance program.
- Educational reimbursement and discounts.
- Voluntary insurance programs.
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