Customer Service and Experience Specialist

3 days ago


Saint Paul, Minnesota, United States Hertz Full time
About Hertz

Hertz is a leading car rental company with a commitment to excellence in customer service.

Job Title: Customer Service AssociateSalary Information:

The estimated annual salary for this role is $39,200-$49,920 per year, based on a 40-hour workweek and assuming a 19/hour wage.

Job DescriptionAbout the Role:

We are seeking an experienced customer service professional to join our team as a Customer Service Associate. This role will provide exceptional customer service, resolve issues promptly, and create a positive experience for our customers.

Main Responsibilities:
  • Provide outstanding customer service, ensuring high levels of satisfaction and retention.
  • Responsible for first contact resolution, resolving customer issues at the counter with professionalism and hospitality.
  • Serve as the primary Net Promoter Score (NPS) liaison for management, analyzing results and executing plans to improve guest satisfaction.
Requirements:
  • 3+ years of demonstrated experience in customer service, operations, and sales.
  • Rental car experience is a plus.
  • Excellent communication, problem-solving, and leadership skills.
Benefits and Perks:

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive starting wage of $19/hour.
  • Up to 40% off base rates for Hertz rentals.
  • Medical, dental, and vision plan options.
  • Retirement programs, including 401(k) employer matching.
  • Paid parental leave and adoption assistance.
  • Employee assistance program.
  • Educational reimbursement and discounts.
  • Voluntary insurance programs.


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