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Security Solutions Specialist
2 months ago
Securitas Technology, a leading provider of integrated security solutions, is seeking a skilled Security Solutions Specialist to protect, connect, and optimize businesses of all types and sizes.
As a Security Solutions Specialist, you will play a critical role in delivering an unparalleled client experience, leveraging our connected ecosystem of health, safety, and security solutions and services.
Key Responsibilities:
- Perform preventative maintenance on intrusion, video, access control, fire, and integrated systems, ensuring optimal performance and reliability.
- Contact customers to schedule calls and provide estimated times of arrival, ensuring seamless communication and customer satisfaction.
- Escalate problems when necessary and communicate serious issues to team members, fostering a culture of collaboration and problem-solving.
- Accurately report service ticket data and interact with customers in a professional manner, building strong relationships and trust.
- Maintain effective communication with mentors and team members, ensuring a cohesive and supportive work environment.
- Develop a working knowledge of operating standards, practices, and procedures, staying up-to-date with industry developments and best practices.
- Organize and manage truck stock parts and tools, ensuring efficient and effective service delivery.
- Attend training courses and complete weekly status reports, evaluations, and testing, demonstrating a commitment to continuous learning and improvement.
Benefits:
- Comprehensive benefits package, including medical, dental, vision, life, critical illness, and hospital indemnity coverage.
- Company-paid short-term and long-term disability.
- 401K with 60% match up to 6% of salary.
- Paid vacation, holiday, and sick time.
- Educational assistance.
- Exceptional growth opportunities.
- Wide variety of employee discounts on travel, equipment, and more.
Securitas Technology Corporation is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace and welcoming applications from qualified candidates without regard to race, color, religion, sex, age, national origin, genetic information, disability, or protected veteran status.
