Customer Service Associate

1 week ago


Milford, Connecticut, United States Kroger Full time
About the Role

As a valued member of our team, you will play a crucial role in delivering exceptional customer experiences and driving sales growth. We are seeking highly motivated and customer-focused individuals to join our dynamic team as Overnight Grocery Clerks.

Key Responsibilities:
  • Create an Outstanding Customer Experience

We strive to create an environment that encourages customers to return. Your exceptional service skills will enable you to build trust and respect among associates, ensuring a welcoming atmosphere for all customers.

Grocery Knowledge and Assistance

You will gain and maintain knowledge of products sold within the department, allowing you to provide expert advice and make recommendations to customers. This includes offering product samples, informing customers of grocery specials, and checking product quality to ensure freshness.

Sales and Inventory Management

Your ability to label, stock, and inventory department merchandise will be essential in maintaining accurate records and optimizing sales performance. You will also report product ordering/shipping discrepancies to the department manager.

Store Safety and Maintenance

In addition to adhering to all food safety regulations and guidelines, you will reinforce safety programs by complying with safety procedures and identifying unsafe conditions. Proper equipment maintenance and temperature control will also be critical responsibilities.

Reporting and Communication

You will notify management of customer or employee accidents and report any safety risks or issues, including illegal activity. Strong communication skills will be necessary to effectively interact with colleagues and management.

About Kroger

Kroger is a leading retailer with a commitment to providing excellent customer service and fostering a supportive work environment. As a key member of our team, you will have access to opportunities for growth and development, competitive compensation, and benefits that reflect our company's values. With nearly 500,000 associates nationwide, we are a big company with lots of small, supportive communities. Join us in creating a positive and inclusive workplace culture.

Compensation and Benefits

The estimated salary range for this position is $25,000 - $35,000 per year, based on your qualifications and experience. In addition to competitive pay, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. Our commitment to supporting your well-being extends to flexible scheduling and professional development opportunities.

Requirements
  • Able to work effectively in a fast-paced retail environment
  • Demonstrate strong communication and interpersonal skills
  • Possess basic math skills and attention to detail
  • Ability to lift up to 50 pounds and stand for extended periods
  • High school diploma or equivalent required; prior retail experience preferred


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