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Loan Administration Specialist
2 months ago
Position Overview: The Loan Administration Specialist is responsible for the onboarding and management of affordable housing and community facility loans utilizing a sophisticated loan servicing software system. This role also involves providing technical support and assistance to both internal and external stakeholders, ensuring that issues are resolved proactively and that service delivery is prompt and efficient.
Key Responsibilities:
- Input loan information into the servicing software, ensuring data integrity and accuracy.
- Generate loan amortization schedules within the servicing system following the closing of loans.
- Conduct various loan transactions, including processing payments, preparing and executing payoffs, calculating and managing escrow transactions, and facilitating loan disbursements.
- Manage payment requests related to property taxes, insurance, and reserve funds for repairs and replacements, ensuring timely processing and monitoring.
- Act as the primary contact for borrower communications, which includes preparing billing statements, addressing inquiries through multiple communication channels, and generating annual loan documentation.
- Execute monthly balance transfers for commercial lending products to the finance department.
- Serve as the internal expert for the loan servicing software, troubleshooting and resolving issues across various loan portfolios.
Qualifications:
- A Bachelor's degree is preferred.
- A minimum of one year of experience in loan servicing is required.
- Experience in commercial and/or residential real estate lending is preferred.
- Familiarity with affordable housing and community development is desirable but not mandatory.
Core Competencies:
- Customer Orientation: Anticipates customer needs and utilizes insights to enhance client services.
- Diversity Awareness: Recognizes the value of diverse perspectives and experiences within the organization.
- Resilience: Maintains focus and engagement in the face of uncertainty, seeking viable solutions to challenges.
- Commitment to Growth: Embraces continuous improvement and actively pursues professional development opportunities.
Reporting Structure: Reports directly to the Manager of Loan Servicing.
Supervisory Responsibilities: None.
Physical Demands:
- Ability to work at a computer for extended periods.
Travel Requirements: Minimal travel is expected.
Benefits Offered: Comprehensive medical coverage, Health Reimbursement Account, Flexible Spending Accounts (for medical and dependent care), Dental and Vision insurance, Life Insurance, Accidental Death & Dismemberment coverage, Long-Term Disability, Employee Assistance Program, Pet Insurance, Identity Theft Protection, Paid Mobile Phone Service, Unlimited Paid Time Off, Incentive Compensation, 403(b) Plan, and Profit-Sharing Plan.
Cinnaire is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, status as a Vietnam-era or disabled veteran, or any other characteristic protected by law. Cinnaire adheres to all applicable federal, state, and local laws, regulations, and ordinances prohibiting employment discrimination and is dedicated to the full inclusion of all qualified individuals.