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Clinical Support Specialist
2 months ago
Position Summary:
This role is a full-time opportunity, encompassing 40 hours per week, with a schedule from 8:00 a.m. to 4:30 p.m., Monday through Friday. Eligible for benefits.
The Clinical Support Specialist will deliver direct patient assistance to various age groups, including pediatric, adolescent, and adult populations within an outpatient environment.
All interventions and tasks performed by the Specialist comply with established care standards as outlined by relevant health authorities and institutional guidelines.
According to the applicable regulations, a Clinical Support Specialist is classified as Unlicensed Assistive Personnel (UAP).
Why Choose Nationwide Children's Hospital?:
From the moment you enter our facility, the atmosphere is palpable. Engaging with our patient families reinforces our mission. Conversations with our staff reveal a shared commitment to our purpose. Welcome to Nationwide Children's Hospital, where passion aligns with purpose.
We prioritize Diversity, Equity, and Inclusion as fundamental to our values and practices. Our commitment to fostering an inclusive and equitable environment is unwavering.
We seek individuals who embody these values and are eager to contribute their experiences to our collective mission.
Our workforce is 14,000 strong.Each member plays a vital role in enhancing the lives of the children we serve, as well as those we may never meet.
Children who enjoy healthier, more fulfilling lives due to the knowledge we impart.We understand that a Collaborative Culture is essential to fulfilling our promise of delivering the highest quality, innovative care and facilitating groundbreaking research.
Anywhere.Ask any team member at Nationwide Children's what they do, and they will express that it is more than just a job. It is a vocation—a chance to utilize and develop their skills to make a meaningful impact. Here, our sole purpose is to support children everywhere.
Nationwide Children's Hospital. A Place to Take Pride.
Key Responsibilities:
- Delivers outstanding service to both internal and external stakeholders by implementing best practices and standard operating procedures.
- Prepares correspondence, documents, reports, and other materials that may be moderately complex or confidential, often requiring independent judgment. Manages appointment scheduling and conducts follow-up and reminder communications.
- Assists with various clinical duties, including patient rooming, taking vital signs, measuring height and weight, and asking relevant screening questions.
- Provides basic supportive care related to nutrition, mobility, and elimination.
- Gathers and communicates data to a licensed professional, including any abnormal findings, and documents all observations in the medical record.
- Administers medications that are approved for a Clinical Support Specialist to administer.
- Accepts direction and delegated tasks from a Registered Nurse or Licensed Practical Nurse that fall within the training and scope of the Clinical Support Specialist.
- Serves as a mentor for the orientation and training of new staff, float personnel, and students as directed.
Qualifications:
Education:
Completion of an accredited Medical Assistant program or five years of equivalent experience is required.
Certifications:
CPR certification (American Heart Association Heart Saver with pediatric content) course, or Health Care Provider course or equivalent from the Red Cross, is required.
Skills:
- Excellent written and verbal communication, interpersonal, and problem-solving skills, demonstrating professionalism in the presence of patients and colleagues.
- Proficient computer skills and familiarity with general data entry.
- Ability to learn and become proficient with specific software programs, systems, and Electronic Medical Record documentation.
Experience:
- In lieu of an accredited medical assistant program, five years of experience with vital signs, including blood pressure, temperature, respiration, pulse, height, and weight is required.
- Experience in pediatrics is preferred.
Must possess the ability to see, hear, stand, walk, speak, read, and perform manual tasks with or without accommodations, and care for oneself with minimal difficulty.
OCCASIONALLY:
1-33% OF TIME (0.5 TO 2.5 HOURS)
Climbing stairs/ladders; Lifting/carrying up to 100 lbs or more with assistance; Pushing/pulling up to 100 lbs or more may require assistance; Exposure to fumes/gases/vapors; Exposure to biohazard waste; Working with patient equipment and machinery; Working with power tools/equipment.
FREQUENTLY:
34-66% OF TIME (2.6 TO 5.0 HOURS)
Bending/twisting; Squatting/kneeling; Sitting; Reaching above shoulder; Repetitive hand/arm movements; Lifting/carrying up to 40 lbs.; Pushing/pulling up to 100 lbs may require assistance; Depth perception-vision; Exposure to blood and/or bodily fluids; Exposure to communicable diseases and/or pathogens; Exposure to chemicals/medications.
CONTINUOUSLY:
67-100% OF TIME (5.1 TO 12 HOURS OR MORE)
Standing; Walking; Audible speech; Hearing acuity; Color vision; Peripheral vision; Near/far vision; Problem-solving skills; Decision-making skills; Data interpretation skills.
The above list of responsibilities is intended to outline the general nature and level of work performed by individuals assigned to this classification.
It is not to be interpreted as an exhaustive list of duties performed by the individual classified, nor is it intended to limit or modify the authority of any supervisor to assign, direct, and manage the work of employees under their supervision.
EOE M/F/Disability/Vet.