Student Membership Associate

6 days ago


Highland Heights, Kentucky, United States Northern Kentucky University Full time

**Job Title:** Student Membership Associate

**About the Position:** Northern Kentucky University seeks a motivated and detail-oriented Student Membership Associate to join our team in the Campus Recreation Center. As a key member of our staff, you will be responsible for delivering exceptional customer service, managing membership processes, and providing administrative support.

**Salary and Benefits:** $9.75 per hour

**Job Description:**

Responsibilities:
  • Provide excellent customer service to all patrons, responding to their inquiries and resolving issues promptly.
  • Process memberships, registrations, and financial transactions using CSI membership software.
  • Assist students, faculty, staff, alumni, and family members with information about Campus Recreation programs and services.
  • Manage locker rentals and clean outs, ensuring an efficient system is maintained.
  • Collaborate with Business Services Professional staff to implement new policies and procedures related to CSI membership software.
Primary Responsibilities:
  • Deliver outstanding customer service, anticipating and addressing patron needs.
  • Stay informed about updated membership information and Campus Recreation programs.
  • Maintain a well-organized locker rental system and ensure lockers are clean and secure.
  • Complete opening and closing shift responsibilities according to task lists created by Business Services Professional Staff Members.
  • Adhere to the University's cash handling policy when working with cash.
Qualifications:
  • Experience with cash handling and previous customer service experience.
  • Current enrollment in undergraduate classes at Northern Kentucky University.
  • Previous experience with CSI membership software is a plus.
  • Ability to work independently and problem-solve effectively.
  • Comfortable dealing with difficult situations.

Equal Employment Opportunity/Affirmative Action Institution: Northern Kentucky University is committed to equal employment opportunity and affirmative action in all aspects of its operations, including hiring, promotion, compensation, and training. We welcome applications from diverse groups and encourage individuals with disabilities to apply.



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