Customer Service Representative

4 weeks ago


Joppa, United States Bizerba SE & Co. KG Full time
About the Role

Bizerba USA is a leading manufacturer of food equipment, specializing in food grade slicers, scales, and ovens. Our professional staff provides exceptional customer service, assisting customers with obtaining replacement parts, working with them throughout the identifying, pricing, and quoting phase, and bringing the order to fruition in ordering.

Key Responsibilities
  • Interfacing with customers and distributors seeking part informational support, maintaining a high level of service in a timely and positive manner
  • Qualifying part orders with technicians and purchasing
  • Constant follow-up and communication to customers regarding status of open orders
  • Data entry documentation in SAP
  • Resolving customer issues involving all aspects of an order from quotation to invoicing
  • Prioritizing and multitasking with a variety of processes
Requirements
  • Ability to problem solve, work with our service department, and think outside the box to answer questions from customers and then relay that information back to the customer in a timely manner
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively


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