Customer Service Representative

3 weeks ago

Joppa, United States Bizerba SE & Co. KG Full time

Bizerba USA has been a leading manufacturer of food equipment since specializing in food grade slicers, scales and ovens. Our professional staff assists customers with obtaining replacement parts, working with the customers throughout the identifying, pricing and quoting phase, and brings the order to fruition in ordering. We continue to provide the customer with a high level of service after the sale to increase future business potential.

  • You will be the first point of contact for our customers ordering parts
  • You will support customers with questions/requests as needed to assistance in obtaining part numbers, pricing and availability
  • As a customer service/support representative, you will be the direct link to our parts ordering process and our purchasing department
  • You will need to have the ability to problem solve, work with our service department and think outside the box to answer questions from customers and then relay that information back to the customer in a timely manner
Responsibilities:
  • Interfacing with customers and distributors seeking part informational support, while maintaining a high level of service in a timely and positive manner
  • Qualifying part orders with technicians and purchasing
  • Constant follow-up and communication to customers regarding status of open orders
  • Data entry documentation in SAP
  • Resolve customer issues involving all aspects of an order from quotation to invoicing
  • Prioritizing and multitasking with a variety of processes

We are looking for an experienced customer service and technical support professional to join our team at Bizerba USA. As a customer service and technical support professional, you will be responsible for providing exceptional customer service and technical support to our customers. This includes answering customer inquiries, resolving customer issues, and providing technical support for our products.

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will be responsible for interfacing with customers and distributors, qualifying part orders, and providing constant follow-up and communication to customers regarding the status of open orders. You will also be responsible for data entry documentation in SAP and resolving customer issues involving all aspects of an order from quotation to invoicing.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.

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