Customer Engagement Coordinator

3 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Findlay Acura Full time

We are looking for a highly motivated Customer Engagement Coordinator to join our team at Findlay Acura. As a Customer Engagement Coordinator, you will play a crucial role in delivering exceptional customer experiences and driving sales growth.

About the Role

This is a full-time position that requires strong communication and interpersonal skills. As a Customer Engagement Coordinator, you will be responsible for managing customer relationships, leading internet leads, and collaborating with our sales team to drive sales growth.

Responsibilities
  • Manage customer relationships through regular communication and follow-up.
  • Lead internet leads and schedule sales appointments.
  • Collaborate with the sales team to drive sales growth.
  • Analyze customer data to identify sales opportunities.
  • Meet or exceed monthly quotas and other key performance indicators set by management.
Requirements
  • Previous experience in a BDC role, preferably in the automotive industry.
  • Experience with CDK Eleads CRM software.
  • Proficient in using data mining software to gather and analyze customer data.
  • Strong understanding of customer service techniques.
  • Excellent verbal and written communication skills.
  • Ability to multitask in a fast-paced environment.
  • Results-driven with a focus on achieving sales goals.
  • High school diploma or equivalent; a degree in marketing, business administration, or a related field is a plus.
Estimated Salary: $40,000 - $60,000 per yearBenefits
  • Opportunity for advancement.
  • Great working environment.
  • Generous incentive and bonus programs.
  • Benefits eligibility after 60 days.
  • Paid Vacations.
  • Medical.
  • Dental and Vision insurance.
  • 401K.


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