Dining Room Team Member

3 weeks ago


Miami Beach, Florida, United States Fisher Island Club Full time
Job Summary

We are seeking a highly skilled and dedicated Dining Room Team Member to join our team at Fisher Island Club. The ideal candidate will possess excellent communication skills, be able to multitask with ease, and provide exceptional customer service in a fast-paced environment.

About the Role

The Host/ess and Order Taker will be responsible for greeting Guests warmly, seating them in assigned areas, and ensuring that their dining experience is nothing short of extraordinary. This role requires a positive attitude, flexibility, and the ability to work well under pressure.

Main Responsibilities
  • Greeting and Seating: Greet incoming and departing Guests warmly, escort them to assigned dining areas, and present menus.
  • Guest Service: Use visual cues to seat Guests in either the bar or dining area depending on their preference, inform Guests of current promotions, and ensure a smooth handoff to the service staff.
  • Phone Handling: Answer incoming calls to the restaurant and provide appropriate service.
  • Dining Area Management: Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if necessary, and tend to special Guest needs and requests.
  • Cleaning and Organization: Inspect the hostess stand and restaurant entrance to maintain cleanliness and neatness, requisition menus and office supplies for wait staff, and monitor music levels and lighting.
Requirements
  • Education: High school diploma or equivalent preferred.
  • Experience: 6 months experience in a full-service restaurant preferred.
  • Skills: Ability to provide exceptional customer service in a fast-paced environment, positive attitude, and ability to work well under pressure.
  • Physical Demands: Must be able to walk and stand during entire shift, reach, bend, stoop, and wipe, carry trays or supplies (10-30 lbs.), and work a flexible schedule including weekends and holidays.
Salary Range

$25-$35 per hour, based on experience and location.



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