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Branch Operations Manager

2 months ago

Smithfield, Ohio, United States Navigant Credit Union Full time

About Navigant Credit Union

Navigant Credit Union is a leading financial institution dedicated to improving the financial well-being of its members. With a rich history dating back to 1915, the credit union has grown to become one of the largest in Rhode Island, with over $3 billion in assets.

Our core values of Leadership, Unity, Caring, and Integrity guide our organization and are the qualities we seek in our employees. We pride ourselves on demonstrating community-based values and investing in our workforce, while exceeding member expectations.

About the Role

The Float Branch Administration Manager is a key member of our management team, responsible for providing leadership and direction to our branches within the region. This role requires a strong leader who can recruit, onboard, and train the Float Team, ensuring they deliver exceptional customer service aligned with our core values and mission statement.

Key Responsibilities

  1. Recruit, onboard, and train Float Team Members.
  2. Manage Float Team, establish performance expectations, conduct performance evaluations, and recommend discipline or discharge as needed.
  3. Coach and mentor Float Team Members, conducting monthly one-on-one meetings.
  4. Determine scheduling and staffing for the region, identifying gaps and allocating Float Staff accordingly.
  5. Assist AVP/Branch Managers with Saturday Schedules and Vacations to ensure branches are staffed appropriately.
  6. Work at different branches, assisting branch personnel with complex work-related problems and identifying inconsistencies to enhance processes.
  7. Oversee branch operations, ensuring policies and procedures are met in the absence of AVP/Branch Managers.
  8. Provide administrative support to AVP/Branch Managers or VP/Regional Manager as needed.
  9. Perform all duties of a Loan Officer, including taking loan applications, interviewing members, and ensuring documentation is complete.
  10. Maintain a positive working relationship with outside vendors, resolving problems and staying current on new product development.
  11. Participate in management meetings, communicate information to subordinate staff, and participate in local civic and community organizations to seek new business opportunities.
  12. Review incoming Web Loans and assign them to the appropriate branch across all regions.
  13. Perform other managerial and/or branch-related duties as assigned by the VP-Regional Branch Manager.

Qualifications

Education: High school diploma or equivalent required; BA/BS in Business, Finance, or related field preferred.

Experience/Skills/Knowledge:

  1. Minimum 3 to 5 years of progressively responsible experience in branch operations, with knowledge of teller, member service, and loan policies.
  2. Minimum two years of previous supervisory experience.
  3. Excellent verbal, written, telephone, and interpersonal communication skills.
  4. Strong service orientation skills aligned with the credit union's mission and core values.
  5. PC proficient, including Microsoft Office (Word, Excel, Outlook), and the Internet.
  6. Ability to manage multiple projects/priorities simultaneously.
  7. Ability to sell products and services and conduct business development calls on members and potential members.
  8. Ability to function in a financial institution branch environment and utilize standard office equipment.