Front Desk Associate
3 weeks ago
We are seeking a highly organized and customer-focused Front Desk Associate to join our team at D1 A. As a key member of our front office team, you will be responsible for providing exceptional service to our clients, colleagues, and visitors.
Responsibilities:- Welcome guests by warmly greeting them when they arrive and promptly notifying the appropriate team member
- Maintain professional and courteous relationships with guests, executive team, colleagues, and vendors ensuring an exceptional level of customer service is always provided
- Assist Director of Operations with tech maintenance issue remediation, troubleshooting issues with appliances, office equipment, tech equipment, escalating appropriate building contact or vendor
- Order and maintain supplies for the office and employees as needed
- Point of contact for receivables and shipping ensuring all packages are logged and accounted for, labels are created for outgoing shipments, etc.
- Manage all external client meetings including but not limited to ordering catering, setup, breakdown, and clean up of conference rooms
- Assist in and coordinate compliance of current processes and procedures (ie. COVID-19 protocols)
- Ensure staff is aware and trained on all office tools, including AV equipment partnering with our Tech Support team
- Properly open and close the office daily including charging tech and cleanup of available conference rooms
- Contribute to annual budgeting of office snacks, supplies, and office events
- Work together with Director of Operations to streamline and standardize office procedures
- Assist in planning and executing Day One Agency internal events including but not limited to office events, company outings, happy hours, and offsites
- Assist with organizing all D1A swag inventory in NYC
- Work with HR team to onboard new hires including but not limited to: securing IT/tech for new hire, providing Ops Manual and Culture Book, setting up desk and swag, updating calendars and relevant docs, etc
- Arrange meetings, car service, and travel as needed for Leadership
- Contribute to ad-hoc projects as needed
- Exceptional customer service skills (retail/hospitality background preferred)
- Strong organization and project management skills
- Professionalism, especially in written and oral communication
- Proficiency with Apple products and G-Suite
We value all of our employees and are happy to provide comprehensive benefits to help support them holistically in the best way we can. We offer all our employees:
- Health Care (Medical, Dental, Vision)
- Take-As-You-Need Paid Time Off and Company Paid Holidays
- Summer Fridays
- Annual Technology Stipend
- 401K Retirement Plan with Company Match
- Paid Parental Leave
- Commuter Benefits
- Company Credit Card
- Uber Business Account
- New Business Referral Bonus
- Employee Referral Bonus
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