Aircraft Support Specialist

2 weeks ago


Cincinnati, Ohio, United States Genpact Full time

We're seeking a highly skilled Support Technician to join our global team. As a Support Technician, you will work closely with airlines around the world to resolve a variety of technical issues.

Your primary responsibility will be to provide technical, logistics, and diagnostics support to internal and external customers. This will include providing aircraft on ground (AOG) coverage, analyzing technical manuals and service bulletins, and resolving tooling and support equipment questions.

You will also be responsible for processing customer requests for assignment to applicable subject matter experts, providing AOG parts availability and quotations, and coordinating with our distribution center for AOG parts orders.

To be successful in this role, you will need excellent written and verbal communication skills, the ability to work independently, and excellent PC skills, including experience with MS Office, MS Outlook, and Excel.

We are looking for candidates with a minimum of a 2-year technical or associate's degree, or equivalent experience as an aviation technician. A&P certification is preferred, but not required. If you have experience in aerospace or airline operations, and a general understanding of gas turbine systems and operating principles, you will be at an advantage.

Genpact is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

We are committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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