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Agile Scrum Master

2 months ago

Irving, Texas, United States Citigroup Inc Full time
About Citi

Citi, a leading global bank, serves approximately 200 million customer accounts across more than 160 countries and jurisdictions. We provide a wide range of financial products and services to consumers, corporations, governments, and institutions, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. Our Operations & Technology teams are charged with a mission that rivals any large tech company, delivering technology solutions that are the foundations of everything we do, from keeping the bank safe to managing global resources and providing technical tools for our workers to be successful.

Job Summary

We are seeking a talented Scrum Master for the Retail Credit Risk Technology Oversight area to provide effective collaboration, facilitation, leadership, and set a powerful example for the team. The ideal candidate will provide guidance, coaching, and direction towards maturing and optimizing Agile execution methodologies through the constant improvement of Agile application principles and processes.

Responsibilities
  • Own, advocate, and coach Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve.
  • Serve as Scrum Master for up to two Agile teams. Uphold Agile values and principles; facilitate Agile ceremonies. Focus teams to deliver value quickly. Foster a motivating culture of openness, collaboration, and continuous improvement.
  • Coordinate across other Agile teams for complex projects. Take action based on retrospectives and sprint team metrics to improve sprint team execution approaches and team velocity.
  • Organize and facilitate project planning, daily stand-up meetings, Sprint reviews, retrospectives, sprint and release planning, and other Scrum-related meetings. Track and communicate sprint/release progress via information radiators. Ensure all information radiators are current and broadly available.
  • Play a key leadership role in the delivery of complex technology and business solutions. Champion and embody the Scrum way-of-life across the development teams. Encourage and support iterative and collaborative development - favoring people over process.
  • Escalate and/or resolve impediments to help your team ship code. Leverage data to measuring & monitoring progress against commitments. Coach teams on the basics of Scrum or Kanban (as needed) in simple terms.
  • Adopt standard practices for Scrum Management and Sprint planning, program management, Metrics management, and reporting. Guide and coach the Scrum Team and organization on how to use Agile/Scrum practices and values to meet program objectives.
  • Cultivate and foster an environment of trust, good faith, team growth, creativity, and empower the team to self-organize. Facilitate discussion and conflict resolution.
  • Take ownership and work with the Product Owner to maximize efficiency and effectiveness and attainment of project objectives. Protect the team from outside interference, removing impediments, and ensure that the work is delivered as a team.
  • Ensure the Scrum team is adhering to the core Agile principles of collaboration, task prioritization, team accountability, and visibility. Ensure adherence to the Citi Agile SDLC processes and procedures.
  • Act as advisor or ad-hoc coach to those new to Agile methodology and guide them in the adoption of Agile software development practices (writing user stories, release schedules, and integration planning, Scrum meetings, velocity, and capacity planning).
  • Act as Scrum Master for Scrum team(s) with a focus on guiding the teams towards improving the way they work. Guide Scrum team(s) on how to manage dependencies between teams and third parties when making Sprint commitments.
  • Facilitate Program Increment (PI) Planning and development of long-term roadmaps.
Qualifications
  • Should have total 5-8 years of experience and 3-5 years of Scrum Master experience with in-depth knowledge of Scrum and implementation of Agile Methodologies to multiple teams in large-scale enterprise change projects & programs.
  • 3-5 years of relevant experience in Retail Credit Risk or Financial Industry preferred.
  • Must have strong communication skills.
  • Hands-on with Agile/Scrum practices, Confluence, Jira, Collaboration tools, reporting.
  • Strong knowledge of Scrum Management, Sprint, and Release planning.
  • Experience running Agile at scale as a SAFe RTE or Scrum of Scrum manager.
  • Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc).
Education

Bachelor's/University degree or equivalent experience.