Customer Service Representative

4 weeks ago

Madison, Wisconsin, United States Werner Electric Full time

**About Werner Electric Supply**

We are a leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan, providing electrical, lighting, network, process, and inventory management solutions for industrial and construction customers.

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, resolving technical challenges, and driving business improvements through partnerships with customers.

**Key Responsibilities**

  • Engage with internal and external customers to solve technical challenges and provide outstanding customer service.
  • Support and manage sales processes from point-of-contact to product/solution delivery.
  • Build and maintain business relationships with customers.
  • Provide feedback to customers on adequate stock levels and estimate date of delivery based on vendor's production and delivery schedules.
  • Review reports of business transactions and work with Outside Sales to establish and coordinate customer pricing profiles.
  • Support the Accounts Receivable department by responding to customer invoice dispute issues and investigate and resolve customer problems with deliveries.
  • May purchase material directly from vendor and coordinate product returns.
  • Solicit special pricing from vendors and perform other related duties as assigned.

**Requirements**

  • Strong customer service or projects background required.
  • Strong communication skills to effectively present information to internal and external customers in one-on-one and group settings.
  • High School Diploma required; any additional education is a plus.
  • Microsoft Office (Excel, Word, PowerPoint, etc.) proficiency required.

**Benefits**

  • Medical and Dental Insurance
  • Short & Long-Term Disability Insurance
  • Life and AD&D Insurance
  • 401(k) Retirement Plan with company match
  • Paid holidays, vacation, personal, and sick days
  • Pet Insurance
  • Identity Theft Protection
  • Accident Insurance & Critical Illness Coverage
  • Tuition Reimbursement
  • Annual bonuses and merit increases based on performance
  • Employee Assistance Program (EAP)
  • Wellness Programs
  • Career Development & Leadership Training

**Equal Opportunity Employer**

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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