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Senior Library Assistant, Billing Specialist

1 month ago

Medford, Massachusetts, United States Tufts University Full time

About the Role

Tufts University's Tisch Library is seeking a skilled Senior Library Assistant, Billing Specialist to join our Access Services team. As a key member of our team, you will provide exceptional customer service to students, faculty, and staff, ensuring timely and effective access to library collections, facilities, and services.

Key Responsibilities

  • Provide library services to students, faculty, and staff, including responding to inquiries, resolving problems, and making referrals.
  • Manage billing and fees for the Access Services department, involving frequent communication with patrons to resolve user accounts.
  • Oversee workflow and project assignments for student staff, including answering questions, checking in materials, and shelving reserves and holds.
  • Open Tisch Library at the start of the morning shift.
  • Create and maintain department documentation on billing, TouchNet system, and related communication plans.
  • Collaborate with other departments to ensure a smooth and equitable patron billing process.

Requirements

  • Knowledge and skills typically acquired by an Associate's degree or equivalent.
  • At least 3 years' customer service experience.
  • Demonstrated commitment and success in a customer service environment.
  • Strong written and interpersonal communication skills.
  • Attention to detail, managing multiple spreadsheets and workflows simultaneously.

Preferred Qualifications

  • Familiarity with integrated library management systems and discovery tools.
  • Familiarity with TouchNet Payment system or other online payment system.
  • Experience in a higher education environment.
  • Bachelor's degree or equivalent.
  • Library experience.

Pay Range

Minimum $24.30, Midpoint $28.90, Maximum $33.50

Salary is based on related experience, expertise, and internal equity.