Customer Service Representative

2 weeks ago

Plainville, Connecticut, United States U-Haul Full time
Customer Service Representative Job Description

Are you looking for a career in customer service? Do you enjoy helping others? U-Haul is seeking a Customer Service Representative to join our team

As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment, assist customers, and use up-to-date technology to dispatch and return equipment.

This position offers on-the-job education and the opportunity to start today and get paid today. We also offer a $100 hiring bonus and a $300 cash bonus upon completion of U-Haul's Equipment Inspection and Verification program.

Responsibilities include:
  • Assisting customers inside and outside a U-Haul center with U-Haul products and services.
  • Using smartphone-based U-Scan technology to manage rentals and inventory.
  • Moving and hooking up U-Haul trucks and trailers.
  • Cleaning and inspecting equipment on the lot, including checking fluid levels.
  • Answering questions and educating customers regarding products and services.
  • Preparing rental invoices and accepting equipment returned from rental.
  • Installing hitches and trailer wiring.
  • Filling propane (certification offered through U-Haul upon employment).
  • Driving a forklift (certification offered through U-Haul upon employment).
  • Other duties as assigned.
  • Participating in ongoing continuous U-Haul education through U-Haul University.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

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