Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused Member Service Representative to join our team at the YMCA of Greater Hartford. As a key member of our staff, you will be responsible for delivering exceptional service to our members, potential members, and guests.
Key Responsibilities
- Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
- Assist with membership and program sales, handling transactions and processing payments.
- Regulate lobby traffic, ensuring a safe and welcoming environment for all visitors.
- Provide information and answer questions about YMCA programs and services, promoting our mission and values.
- Know and execute YMCA policies and procedures, ensuring compliance with all relevant regulations.
- Perform cash handling and banking duties, including balancing daily transactions and depositing funds.
- Maintain a clean and organized workspace, adhering to health and safety standards.
- Respond to emergencies, assemble emergency equipment, and assist in care of the victim.
- Attend staff meetings and participate in team-building activities, fostering a positive and collaborative work environment.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic math skills and accuracy with cash handling and banking duties.
- Ability to lift up to 25 pounds and stand for long periods.
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