Emergency Department Patient Care Specialist
1 week ago
The Emergency Department Patient Care Technician provides essential patient care under the direct supervision of the Registered Nurse in the emergency department setting. This role plays a critical part in maintaining patient comfort, safety, and support during their stay in the emergency department.
Key Responsibilities:- Basic Patient Care:
- Assist patients with routine care, including ambulation, positioning, and basic hygiene needs.
- Ensure patient comfort and safety by conducting regular rounding and addressing patient needs.
- Measure and document vital signs (e.g., temperature, pulse, blood pressure, oxygen saturation) accurately into the Electronic Health Record (EHR).
- Assist with admission, transfer, and discharge processes, including room setup and cleaning as necessary.
- Perform hourly rounding, ensuring patients have water, restroom assistance, and that families are updated as needed.
- Clinical Support:
- Perform EKGs, accurately monitor patterns, and notify RNs or respiratory therapists of any abnormalities.
- Start IVs and discontinue them as needed within the scope of practice, and perform venipuncture and skin puncture for lab draws.
- Collect blood and other laboratory specimens, ensuring correct patient identification and accurate documentation of the collection in the EHR.
- Conduct Accu-checks to monitor blood glucose levels and report findings to appropriate personnel.
- Assist in ensuring patient safety during invasive procedures and monitor for any signs of distress or complications.
- Documentation and Communication:
- Document all patient care activities, vital signs, and observations accurately and promptly in the EHR.
- Notify appropriate licensed personnel of abnormal vital signs or patient complaints of pain.
- Communicate effectively with patients and families, explaining procedures within scope of practice, and seek assistance from licensed staff when necessary.
- Collaborate with the triage and charge nurse by updating them on patient status, especially during rounding in the waiting room.
- Equipment and Safety:
- Safely operate medical equipment such as EKG machines, blood glucose monitors, and IV supplies.
- Perform safety checks during bedside shift reports, ensuring proper patient identification, equipment function, and that all safety protocols are followed.
- Report damaged equipment following lock-out/tag-out procedures and enter work orders for repairs as necessary.
- Maintain inventory of unit supplies, ensuring that phlebotomy trays/carts and other medical supplies are fully stocked, organized, and ready for use.
- Phlebotomy Duties:
- Perform specialty blood draws (e.g., blood gases, blood culture collections) and ensure proper labeling, handling, and disposal of specimens.
- Verify patient requisitions and records, ensuring correct tests are performed and documented in the EHR.
- Safely dispose of sharps and other medical waste, maintaining cleanliness in phlebotomy and patient care areas.
- Patient Transport & Environmental Care:
- Assist in transporting patients to and from other departments or units as required.
- Help maintain a clean and organized environment within the emergency department by assisting with room turnover and patient transport.
- Monitor patient environments, ensuring they are safe, comfortable, and free of clutter.
- Professional Development:
- Stay current with the latest nursing practices and healthcare trends.
- Encourage and support ongoing education and professional development for nursing staff.
- Mentor and coach nursing staff to enhance their skills and career growth.
- Education:
- High School Diploma or GED Required.
- Completion of a Patient Care Technician (PCT) program preferred.
- Licensure/Certification:
- Medical Assistant, Nursing Assistant, or EMT-I or EMT-P Certification Required.
- Phlebotomy Technician certification required within 6 months of hire.
- BLS for Healthcare Providers certification required.
- Experience:
- Prior experience in a healthcare setting, preferably in an emergency department or acute care environment preferred.
- Previous phlebotomy, EKG, and patient care experience preferred.
- Skills:
- Strong attention to detail and ability to follow protocols precisely.
- Ability to work in a fast-paced and high-stress environment.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and assist with a wide range of patient care needs.
- Strong organizational and multitasking abilities.
This role operates in an emergency department setting and involves exposure to trauma cases, critical illnesses, and a fast-paced, high-pressure environment. The PCT will work closely with patients, families, and a multidisciplinary team of healthcare providers.
Functional Demands:Job requirements include, but are not limited to: sitting, standing, walking, kneeling, bending, squatting and reaching. Requires good finger dexterity, repetitive motions with hands and fingers. Requires ability to have good vision and hearing. Pushing and pulling equipment may be necessary.
Lifting Requirements:Job requires heavy lifting on an occasional basis.
Reasonable Accommodations:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising the job duties.
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