Technical Support Specialist
3 weeks ago
As a Technical Support Specialist at Leidos, you will play a crucial role in delivering exceptional IT support to our clients. This is a challenging and rewarding opportunity for individuals who are passionate about technology and committed to providing top-notch customer service.
Responsibilities- Provide comprehensive technical support via phone, email, and chat platforms to resolve customer issues efficiently.
- Analyze and troubleshoot complex hardware and software problems, escalating them to senior engineers as needed.
- Maintain accurate documentation of all interactions within our ticketing system, ensuring seamless knowledge sharing among team members.
- Develop and contribute to in-house knowledge base articles, leveraging insights from resolved tickets to enhance our team's expertise.
- Foster positive relationships with colleagues, cross-functional teams, and leadership by maintaining open communication channels and collaborating effectively.
- High School Diploma or equivalent required; Associate's Degree or Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
- Demonstrated experience working with Mac and Windows Operating Systems, hardware, and network settings.
- Ability to type 40+ WPM, meeting productivity expectations while maintaining high-quality service standards.
The hourly rate for this position is $20.11/hr, making it an attractive opportunity for those seeking stable employment in the IT sector. As a valued member of our team, you can expect:
- A competitive salary reflecting your skills and experience.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional growth and development through training and mentorship programs.
Leidos is a leading provider of advanced technologies and systems solutions for the U.S. Government, defense, healthcare, and commercial markets. With over $12 billion in annual revenue, we offer a dynamic work environment that fosters innovation, collaboration, and excellence.
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