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Customer Service Representative
1 month ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Regal Medical Group. As a key member of our Member Services team, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner.
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment. If you are a team player with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Respond to member inquiries via phone, email, and in-person
- Resolve member issues in a timely and professional manner
- Provide accurate and timely information to members regarding their benefits and services
- Work collaboratively with other departments to ensure seamless service delivery
- Meet or exceed productivity and quality standards
- 2+ years of customer service experience in a medical setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- High school diploma or equivalent required
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
