Healthcare Operations Manager

3 weeks ago

New York, New York, United States CenterLight Health System Full time
Job Summary: We are seeking a qualified Nursing Field Supervisor to oversee clinical services provided at participants' homes. This role is responsible for monitoring and supporting nursing standards of excellence with advanced professional education to deliver high-quality care.

About the Role: As a Nursing Field Supervisor, you will serve as a member of the management team, working alongside all departments and employees to support and oversee day-to-day operations. You will provide guidance and deliver best practices in achieving the organization's objectives, goals, and mission. The ideal candidate will have excellent organizational and presentation skills, computer/laptop proficiency, and experience in home care as a community health nurse in a Certified Home Health Agency, Long Term Home Health Care Program, or Licensed Agency.

Responsibilities:
  • Delegate responsibility appropriately and supervise assigned personnel in collaboration with the Care Delivery Manager (CDM) in a manner that will assure quality care and compliance with the care plan.
  • Assess and evaluate the healthcare needs of participants with consideration regarding physical, mental, and environmental factors.
  • Supervise, instruct, and guide CHNS and HHAs in the delivery of quality home health care services in the community.
  • Conduct joint visits with the Community Health Nurses (CHNs) to provide supervision and competencies.
  • Supervise, instruct, and guide CHNs, Personal Care Aides, or Home Health Aides.
  • Assist the Learning Center in designing the orientation for new employees.
  • Acts as a resource for the CHN and team. Conduct field visits in lieu of CHNs as needed.
  • Collaborate with all members of the IDT in developing a comprehensive care plan based on member-specific needs, physician orders, UAS-NY CAPS, other IDT assessments, members' specific parameters, and identified goals that are respectful of member, family, community, and agency resources.
  • Complete, maintain, and submit all required documentation that is timely in accordance with CLHC standards and federal/state regulations.
  • Assume responsibility for assignments as needed, will seek guidance from leadership appropriately, and is accountable for their actions by performing within their scope of practice.
  • Conduct chart audits as assigned on a routine basis.
  • Travel is required; may be required to cover neighboring sites.
  • Participate in mandatory in-service education provided by Centerlight Health System.
  • Provide education to participants and aides regarding medications, safety, and diet as indicated by the plan of care.
  • Provide reports as requested by the Clinical/Center Site Director.
  • Report pertinent changes while conducting participant/PCA or HHA Supervisory visits to Clinical/Site Director.
  • Act as a core interdisciplinary team (IDT) member who assigned to a PACE member in compliance with CMS PACE regulatory requirement.
  • Develop and maintain positive 'customer' relationships ('customer' is defined as co-workers, participants, visitors, vendors, and supervisors).
  • Maintain up-to-date knowledge about current health-related issues, procedures, evidence-based clinical practices guidelines, medications, and impacting health and practice standards.
  • Demonstrate reliable punctuality and attendance.
  • Only act within the scope of the individual's authority to practice.
  • Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.
  • All other duties as assigned.

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