Automotive Service Coordinator

4 weeks ago


Danvers, Massachusetts, United States Kelly Volkswagen Full time

Job Summary: We are seeking an experienced Appointment Scheduler to join our team at Kelly Volkswagen. The ideal candidate will have a strong background in automotive service and a valid driver's license. Key responsibilities include answering phones, scheduling appointments, and providing exceptional customer service.

Responsibilities:

  • Answering phones and scheduling appointments for service
  • Increasing customer satisfaction by building strong customer relationships
  • Maintaining the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
  • Monitoring the progress of each vehicle throughout the day and updating customers frequently
  • Increasing profitability by maximizing sales and executing retail promotions
  • Overseeing technicians working on customers' vehicles, including their time management/efficiency, parts ordering, and job completion times
  • Overseeing and participating in quality control
  • Participating in the development and documentation of standard operating procedures as appropriate

Qualifications:

  • High school diploma or equivalent
  • Valid commercial driver's license and clean driving record
  • Accredited training in service advisor skills, customer satisfaction, and quality control
  • Automotive service advisor experience
  • Ability to read, write, and speak English fluently
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines

About Us: Kelly Volkswagen is a family-owned and operated dealership group that has been serving the North Shore community for over 55 years. We pride ourselves on providing honest sales and excellent service to our customers. We are committed to hiring exceptional people who share our values and are dedicated to delivering outstanding customer experiences.

Equal Opportunity Employer: Kelly Volkswagen is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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