Director of Guest Insights

5 days ago

Rosemead, California, United States Panda Restaurant Group Full time
Job Summary

We are seeking an experienced Director, Guest Care to lead our Voice of the Customer (VoC) programs and develop a comprehensive strategy aligned with our company's objectives.

Main Responsibilities:
  • Develop and implement a strategic plan for collecting and analyzing customer feedback.
  • Establish clear goals, metrics, and KPIs to measure success and drive continuous improvement.
  • Lead a team of managers, analysts, and specialists to capture, analyze, and utilize customer feedback.
Why Join Us?
  • A dynamic and fast-paced work environment.
  • A competitive salary of $161,000 - $226,000 per year, depending on experience.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including hybrid work schedule, 401K with company match, and paid time off.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Minimum ten years of experience in customer experience management, marketing or a related field, with at least 5 years in a leadership role.
  • Successful completion of initial and periodically required trainings.
  • Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

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