YMCA Membership Representative

2 weeks ago


Reston, Virginia, United States YMCA of Metropolitan Washington Full time
{"title": "Membership Service Representative", "subtitle": "Deliver Exceptional Customer Service", "content": "

The YMCA of Metropolitan Washington is a leading nonprofit organization that fosters a sense of social responsibility and promotes healthy living. We are seeking a highly motivated and customer-focused Membership Service Representative to join our team.

About the Job

The Membership Service Representative plays a key role in supporting the YMCA mission by providing outstanding customer service to members and guests at the front desk of our branch. Some of the exciting tasks you will do as an MSR include:

  • Handling membership sales, tours, renewals, and data entry with accuracy and efficiency.
  • Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs.
  • Responsible for all financial transactions at the registration desk, including program registration, authorized disbursements, and merchandise sales.
  • Providing exceptional customer service to all members, guests, staff, and the community at-large.
Working Conditions

The Membership Service Representative will work in a fast-paced environment and be able to:

  • Work weekends and evenings for branch and corporate functions.
  • Sit, stand, or move for extended periods of time.
  • Bend for purposes such as filing, inventory counts, etc.
  • Walk up and down stairs, as needed, when giving tours.
What We Offer

The YMCA of Metropolitan Washington provides a competitive compensation package, including a 10% employer-funded retirement plan, 403(b) employee retirement savings plan, free YMCA membership, and numerous professional development opportunities.

", "lang_code": "en-US"}

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