Insurance Customer Service Associate

3 weeks ago


Ellicott City, Maryland, United States Debbie Murphy - State Farm Agent Full time

We are seeking a highly skilled Insurance Customer Service Associate to join our Debbie Murphy - State Farm Agent team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring the growth of our successful insurance agency.

Role Overview

This is a rewarding opportunity for a motivated and customer-focused individual to enhance their career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.

Key Responsibilities
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
Requirements
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Property and Casualty License (must have or be able to obtain).
  • Life and Health License (must have or be able to obtain).
  • Bi-Lingual Spanish Recommended.

The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience.



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