Cafe Food Service Associate
4 weeks ago
We are seeking a skilled Cafe Food Server to join our team at Golden Entertainment. As a key member of our restaurant staff, you will be responsible for delivering exceptional guest service and ensuring a memorable dining experience for our patrons.
Key Responsibilities- Greet Guests: Welcome guests in a friendly and welcoming manner, making them feel at ease and valued.
- Take Orders: Take food and beverage orders while utilizing suggestive selling techniques to enhance the guest experience.
- Deliver Orders: Serve all food and beverage items to guests in accordance with department standards, pre-busing all courses after completion.
- Set Tables: Set tables in accordance with established charts and diagrams, ensuring a clean and inviting atmosphere.
- Bus and Clean: Bus, clean, and sanitize all table tops and seating areas in a timely manner, maintaining a high level of cleanliness and hygiene.
- Maintain Knowledge: Maintain knowledge of menu items, including unavailable items, prices, preparation methods, and presentation techniques.
- Use Point-of-Sale System: Efficiently use the point-of-sale system and manual entry procedures to ensure accurate and timely payment processing.
- Complete Side Work: Complete side work duties, including restocking supplies, setting up condiments, and maintaining a clean and organized workspace.
- Provide Excellent Service: Provide outstanding customer service in a timely and professional manner, extending appreciation for guest patronage and inviting them to return.
- Previous Serving Experience: Previous serving experience is preferred, with a focus on multi-tasking, remaining calm under pressure, and exercising sound judgment in difficult situations.
- Effective Communication: Ability to effectively communicate with management, chefs, and staff to fulfill and address guest needs and issues.
- Point-of-Sale Systems: Previous experience with point-of-sale systems, computers, and calculators, with a preference for InfoGenesis.
- Age and Education: At least 21 years of age, with a high school diploma or equivalent preferred.
- Language Skills: Ability to effectively communicate in English, both written and verbal, with a focus on providing excellent customer service.
The Cafe Food Server will work in a fast-paced restaurant environment, with potential exposure to indoor, smoky, and noisy conditions. The physical demands of the role include occasional pushing/pulling up to 100 lbs, lifting/carrying up to 40 lbs, and frequent bending, reaching, and twisting.
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