Food Service Associate
4 weeks ago
Job Summary:
We are seeking a skilled Food Server to join our team at Palms Casino Resort. As a Food Server, you will be responsible for providing exceptional customer service, taking and delivering customer orders, maintaining tables, and ensuring a positive dining experience for our guests.
Key Responsibilities:
- Greet guests in a friendly and welcoming manner, making them feel at ease and valued.
- Knowledgeable of our menu items, including characteristics of wine and champagne, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
- Maintain table cleanliness and utilize a silent service approach to ensure a seamless dining experience.
- Itemize bills correctly and efficiently secure payment, providing excellent customer service throughout the process.
- Maintain cleanliness and stock of assigned areas, side stations, tables, and Point of Sale (POS) stations, adhering to health and safety regulations.
- Anticipate guests' needs and respond accordingly, demonstrating a sense of urgency and professionalism.
- Communicate effectively with management, chefs, and culinary staff to address any issues or needs requested by guests or other employees.
Requirements:
- Knowledge of menu items, standard kitchen equipment, and supplies, including toasters, refrigerators, slicers, and beverage machines.
- Knowledge of health, safety, and sanitation regulations, as well as computers and Point of Sale (POS) systems.
- Able to effectively communicate in English, both written and verbally, and possess excellent customer service skills and interpersonal skills.
- Work varied shifts, including weekends and holidays, and have a minimum of five (5) years of Food and Beverage experience in a high-paced environment.
Physical Demands:
- Work in a fast-paced setting, tolerating varying conditions of noise level, temperature, illumination, and air quality.
- May be exposed to smoke and work in a moderate to loud noise environment.
- Constant contact with executives, department management, employees, and guests, requiring prolonged sitting or standing and mobility.
Equal Opportunity Employer:
Palms Casino Resort provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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