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Senior Customer Service Representative
2 months ago
At 1st Franklin Financial Corporation, we are seeking a highly skilled and experienced Sr. Customer Service Representative to join our team in Clarksville, TN.
Job Summary:The Sr. Customer Service Representative will be responsible for providing exceptional customer service to our clients, leveraging interpersonal skills and business knowledge to meet their needs. This role will work closely with the Branch Manager and staff to build relationships and identify customer needs.
Key Responsibilities:- Identify and respond to customer needs in a timely and efficient manner
- Build internal and external relationships to drive customer satisfaction
- Ensure customer confidentiality and private information is maintained
- Provide guidance to other staff members on customer service best practices
- Interview customers and process applications, making recommendations for product and services approval
- Process payments, verify cash, endorsements, issue receipts, ACH, etc.
- Prepare and present daily marketing offers to customers
- Responsible for assigned collection of customer accounts
- Compile and maintain records of all daily assigned tasks
- High School Diploma or equivalent
- Minimum of 3 years previous Customer Service experience
- Ability to meet current Licensing requirements of various States and Federal regulators
- Demonstrate the ability to analyze relevant information and apply individual judgment
- Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
- Ability to maintain confidential business and personal information
- Action and result focused
- Strong communication skills (verbal / written / interpersonal)
- Proficient with MS Office Suite products
- Must possess a valid driver's license and the ability to operate an automobile
1st Franklin Financial Corporation has been a family-run company for over 80 years, providing financial solutions across the Southeast. We offer competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time. Our goal is to provide a supportive and challenging work environment for our employees to grow and develop their skills.
