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Housekeeping Team Leader

2 months ago

Merrillville, Indiana, United States Residence Inn Merrillville, 8018 Delaware PI, Merrillville, IN Full time
Job Overview

Position Title: Housekeeping Supervisor

Company Overview: Atira Hotels is committed to excellence in hospitality.

Role Summary: The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms and public areas are maintained to the highest standards of cleanliness and presentation.

Key Responsibilities:

  • Supervision and Quality Control:
    • Delegate tasks and monitor staff performance to ensure compliance with cleanliness standards.
    • Address guest complaints related to housekeeping services promptly and effectively.
    • Prepare work schedules based on occupancy and staff availability.
    • Collaborate with other departments to ensure seamless operations.
    • Step in to perform cleaning duties during peak times or staff shortages.
    • Assess the facility for maintenance needs and report to management.
  • Training and Staff Development:
    • Conduct training sessions for new hires on policies and equipment usage.
    • Establish and uphold standards for housekeeping personnel.
    • Participate in the hiring process and make recommendations for promotions or disciplinary actions.
    • Analyze staffing needs to ensure adequate coverage.
    • Encourage feedback from staff to improve workplace morale and efficiency.
  • Inventory Management:
    • Monitor supply levels to maintain adequate inventory.
    • Distribute cleaning supplies and equipment to staff as needed.
    • Ensure proper management of linens and other supplies.
  • Documentation and Reporting:
    • Compile reports on housekeeping operations, including occupancy rates and budget expenditures.
    • Maintain accurate records of staff assignments and timekeeping.
    • Keep upper management informed of departmental activities and issues.
  • Guest Satisfaction:
    • Enhance guest experiences by addressing concerns and improving service quality.
    • Foster a positive work environment to boost team morale and productivity.
    • Prioritize guest satisfaction in all departmental initiatives.
  • Perform additional duties as assigned by management.

Qualifications:

  • Education: High school diploma or equivalent; Bachelor's degree preferred.
  • Experience: At least 2 years in housekeeping, with supervisory experience in a hotel or resort setting.
  • Skills:
    • Proficient in Microsoft Office Suite.
    • Fluent in English; bilingual in Spanish is a plus.
    • Strong communication and interpersonal skills.
    • Detail-oriented with excellent organizational abilities.
    • Able to work independently and collaboratively.

Benefits:

  • Employee assistance program.
  • Discounts on hotel stays.
  • Paid holidays.
  • Comprehensive training programs.
  • Opportunities for professional growth.

Why Work with Us:

  • Encourage Innovation: We value fresh ideas and creativity.
  • Embrace Diversity: We celebrate individuality and inclusivity.
  • Career Advancement: We provide opportunities for rapid career growth.
  • Continuous Learning: We offer various development programs.
  • Health and Well-being: We prioritize employee wellness with excellent benefits.

Atira Hotels is dedicated to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants, ensuring a fair hiring process based on qualifications and experience.