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Customer Service Representative

2 months ago

Danbury, Connecticut, United States Union Savings Bank Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Union Savings Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling transactions accurately and efficiently, and promoting our products and services to meet their financial goals.

Key Responsibilities
  • Provide direct customer service, satisfying customer banking needs and seeking sales/referral opportunities.
  • Handle transactions accurately and efficiently, respecting customers' time and maintaining the highest levels of confidentiality and privacy of customer information.
  • Respond to or refer customer concerns to supervisors as appropriate and maintain a positive outlook and demeanor at all times.
  • Perform essential duties by accurately processing transactions, adhering to all bank policies and procedures, and balancing TCD and/or TCR accurately and effectively.
  • Promote USB products and services, assist customers in understanding how USB products and services meet their financial goals, and maintain a working knowledge of all USB products and services sold in the branch.
Requirements
  • 20 hours per week
  • Availability to work Tuesday, Wednesday, Thursday, Friday, and Saturday
  • Ability to work in a fast-paced environment and maintain a positive attitude
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
What We Offer

Union Savings Bank offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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