Emergency Response Coordinator

6 days ago


Rochester, New York, United States Global Medical Response Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Emergency Response Coordinator to join our team at Global Medical Response Inc. As a key member of our dispatch team, you will be responsible for responding to emergency and non-emergency calls for ambulance and transportation services.

Key Responsibilities
  • Dispatch and Communication: Utilize advanced computer systems and communication tools to identify and dispatch the closest, most appropriate emergency vehicle to specific emergencies.
  • Resource Allocation: Allocate EMS resources properly as the need arises by applying decision-making rules and approved protocols.
  • Call Handling: Answer telephone calls from citizens and representatives from medical facilities, collect information accurately, and lead the caller through the call.
  • Reporting and Documentation: Generate reports and maintain accurate records of emergency responses and dispatch activities.
Requirements
  • Education and Experience: High school diploma or equivalent, with a minimum of one year's experience as an EMS or public safety dispatcher.
  • Skills and Abilities: Above-average telephone skills, ability to work in a fast-paced environment, and strong knowledge of the geography and street structure of the City of Rochester.
  • Equipment and Software: Proficient in using computer systems, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
Working Conditions

This is a full-time position that requires the ability to work designated schedules, including days and nights. The successful candidate will be able to remain seated at a workstation for prolonged periods of time and communicate clearly on the radio and telephone.



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