Maintenance Team Lead
4 weeks ago
We are seeking a skilled Maintenance Supervisor to join our team at Optima, Inc. As a key member of our maintenance team, you will be responsible for overseeing various maintenance processes and performing maintenance services for our luxury apartment community.
Key Responsibilities- Manage the successful completion of service requests, unit turns, preventative maintenance, and other functions throughout the property.
- Identify potential problems and develop response plans using creative solutions for complex technical issues.
- Oversee customer service and resident relations for Maintenance to ensure customer satisfaction.
- Assist the Maintenance Manager in planning, monitoring, and evaluating team results, including scheduling and assigning work responsibilities.
- Ensure all reporting guidelines are completed in relation to work orders, including quality of work and timelines.
- Assess repair needs and estimated time for repair, including evaluating problems to determine whether professional assistance is required.
- Monitor the functions of service contractors and building repair and maintenance contractors.
- Perform general carpentry, electrical, HVAC, and plumbing repairs, ensuring accuracy for team members completing these tasks.
- Request purchase materials, tools, and supplies needed for a job in accordance with purchasing policy, while adequately maintaining inventory of parts and materials.
- Manage the shop and storage areas, including inventory records.
- Prepare and implement training and safety standards.
- Oversee and communicate with property ownership on renovations, construction, installation, and preventative maintenance of equipment.
- Assist in development of maintenance budget and capital budget.
- Responsible for monitoring maintenance expenses on a monthly basis to ensure compliance within budget objectives.
- At least 3 years of maintenance experience onsite at a luxury residential property.
- Thorough knowledge of preparing for resident move-ins and outs, as well as general repair skills.
- Physical capacity to lift 100 lbs., including lifting and moving packages.
- High school diploma or GED.
- General maintenance knowledge in plumbing, HVAC, electrical, drywall, and appliance repair.
- Current and valid driver's license.
- Availability to work a flexible schedule, including weekends, evenings, and holidays.
- HVAC Certification.
- Property management experience.
- Outgoing and positive attitude with exceptional customer service skills.
- Strong communication and people skills.
- Ability to work independently, expertly, and to multi-task.
- Reliable and responsive with a strong work ethic.
- Proven leadership, planning, and organizational skills.
- Effective at setting priorities and managing competing demands.
- Competitive pay range of $28-$30/hour, plus bonuses.
- Comprehensive benefits package, including a 401k match, paid parental leave, paid time off, and a 100% company-paid medical plan option.
- Commitment to creating an inclusive environment for all team members, celebrating diversity and promoting a culture of respect and understanding.
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