Member Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Hiway Federal CU. As a key member of our contact center, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Assist members with a wide range of financial services, including account openings, transactions, and troubleshooting.
- Provide accurate and timely information to members regarding their accounts and services.
- Identify and recommend products and services that meet the needs of our members.
- Work effectively in a fast-paced environment, handling multiple tasks and priorities.
- Collaborate with other departments to ensure seamless service delivery.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a team environment.
- Strong problem-solving and analytical skills.
- Knowledge of financial services and products.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
At Hiway Federal CU, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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