Mailroom and Imaging Specialist

4 days ago

Sioux Falls, South Dakota, United States Sammons Financial Group Full time
Job Summary:

As a Mailroom and Imaging Specialist at Sammons Financial Group, you will play a vital role in ensuring the smooth operation of our administrative functions. Your primary responsibilities will include processing inbound and outbound mail, document imaging, and other related tasks. If you are detail-oriented, organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Sort, open, and prepare incoming documents for scanning in accordance with department procedures and quality standards.
• Prepare and index incoming documents in accordance with established procedures and quality standards.
• Use multiple web-based tools to research and determine policy numbers to assign to paperwork received via mail, fax, web, or email.
• File documents in accordance with established procedures and guidelines.
• Maintain records in fiche, digital, and paper form and become knowledgeable of all company numbers in reference to policies or agent names or codes.
• Perform routine quality control checks on departmental functions in accordance with established procedures and guidelines to ensure tasks are consistently completed in the correct manner as directed by up-line.
• Operate scanning equipment used to create digital images using established procedures and guidelines.
• Perform data entry tasks by indexing digital images of mail, faxes, emails, and web-based documents in accordance with established procedures and guidelines, focusing on 100% accuracy.
• Update limited customer information in the system of record.
• Process inbound and outbound deliveries, including UPS and FedEx.
• Operate mail equipment used for processing inbound and outbound mail, following safe operating procedures, quality control initiatives, and production time standards.
• Work closely with other departments to ensure accurate administration of customer requests through timely turnaround of emails, phone calls, internal mail deliveries, and outbound mail responsibilities.

Requirements:

• High School Diploma or equivalent preferred.
• 1-2 years' mail room, imaging, or other related administrative experience preferred.
• Strong computer skills (i.e., Word, Outlook, and Excel).
• Good written and verbal communication skills.
• Demonstrated ability to work in a fast-paced environment with a high volume of work with minimal errors; high attention to detail.
• Proven ability to multitask and efficiently navigate through multiple network systems throughout the day in order to locate alpha, agency, and policy lookups.
• Strong problem-solving skills and adapt to frequent change.
• Ability to work efficiently and independently.
• Excellent organizational skills.
• Ability to sit or stand for long periods of time.
• Ability to lift and/or team lift 30 to 35 pounds on a regular basis.

Benefits:

Sammons Financial Group offers a competitive benefit package that includes health, dental, vision, company-paid retirement, PTO, and holiday pay. Our Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan, so you can save for retirement without contributing a penny of your own paycheck. We also offer a healthy balance between work and personal lives, with Friday afternoons off all year long, competitive PTO, and a generous number of paid holidays. Our incentive program for defined goals subject to eligibility and performance offers monetary rewards based on individual and/or overall company performance. Colleagues who support one another, model our core values, and drive our healthy, high-performing culture.

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