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Healthcare Customer Service Specialist

2 months ago

Bradenton, Florida, United States MCR HEALTH INC Full time


Why Choose MCR Health?

A career with MCR Health presents thrilling prospects within one of the leading healthcare organizations in our service areas. We are in search of outstanding individuals who share our commitment to delivering "Exceptional Care to Everyone, Every Time" and who are dedicated to our mission of serving all individuals. Whether your role involves direct patient interaction or other functions within our organization, you will find a welcoming environment here. We encourage you to become part of our team where you can advance your career while serving with compassion.

In light of our company’s expansion, we are looking for a Patient Services Representative.

Work Locations: Bradenton, FL

Key Responsibilities:
  • Be the initial point of contact for our patients, welcoming them with a friendly demeanor.
  • Facilitate patient check-ins for appointments and arrange any necessary follow-up visits.
  • Manage incoming calls to schedule appointments efficiently.
  • Provide information regarding our services and operational hours.
  • Contact patients to arrange future and same-day appointments.
Qualifications

Essential Skills and Experience:
  • High School diploma or GED is required.
  • A minimum of 6 months of customer service experience in a dynamic environment is necessary (healthcare experience is advantageous).
  • Experience in a pediatric office setting is preferred.
  • Strong listening and interpersonal skills are essential.
  • Ability to engage effectively with customers in high-pressure situations.
  • Must exhibit flexibility, resourcefulness, and problem-solving abilities.
  • Capability to manage multiple tasks simultaneously and prioritize effectively.
  • Bilingual proficiency in English and Spanish is highly desirable.