Team Operations Supervisor

2 months ago


Westborough, Massachusetts, United States Dunkin' Full time

At Dunkin', we take pride in keeping America energized and ready to tackle the day. Our team members are the essential ingredients that contribute to a supportive environment for each other and our local communities. Join us in our mission to fuel the nation, as we stand by your side every step of the way. We're All IN'.

ROLE OVERVIEW

As a Team Operations Supervisor, you will oversee the daily functions of the restaurant during your shift. Your role will include assisting the management team in providing guidance and support to team members, ensuring that tasks are executed efficiently to help America run on Dunkin'.

BENEFITS

We offer a variety of benefits tailored to your needs. Complimentary donuts and coffee are just the beginning.
  • Flexible Scheduling Options
  • Complimentary Shift Meals
  • Top-notch Training & Ongoing Development
  • Opportunities for Advancement
  • Paid Time Off
  • Health, Dental, and Vision Insurance
  • Cash Referral Incentives
  • Slip-Resistant Footwear Program
  • Community Engagement & Charitable Activities
QUALIFICATIONS

Ideally, you possess prior leadership experience in retail, food service, or hospitality.

• You must be at least 18 years old.
  • You understand the importance of creating a welcoming atmosphere and have strong time management, attention to detail, and customer service skills.
KEY RESPONSIBILITIES
  • Deliver exceptional customer satisfaction, service speed, and product quality.
  • Previous experience in a café or fast-casual dining environment is preferred.
  • Demonstrate a results-driven mindset by setting ambitious goals and fulfilling commitments.
  • Adhere to safety and sanitation regulations.
  • Anticipate and respond to customer needs, exceeding their expectations.
  • Collaborate effectively within a team setting.
  • Fluency in English is required.
ABOUT DUNKIN'
Founded in 1950 by Bill Rosenberg in Quincy, Massachusetts, Dunkin' has grown to become the world's leading coffee and baked goods chain, serving over 3 million customers daily. Dunkin' offers a wide variety of donuts, coffee beverages, bagels, breakfast sandwiches, and other baked goods.

This Dunkin' location operates independently under a franchise agreement with DD Franchising LLC.

By applying, you are seeking employment with Dunkin | Quinn Management, a franchisee of Dunkin', and not with Dunkin' Brands, Inc., Dunkin', or any of their affiliates. Any information submitted will be directed solely to the franchisee, who will be your sole employer. Franchisees are independent business owners responsible for their own employees and determine their own wage and benefit structures, which may vary among franchisees. The Dunkin' trademarks, logos, and designs are the property of DD IP Holder, LLC, and are used under license.

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