Field Test Technician

5 days ago

Irvine, California, United States SEB Professional North America Full time
About the Role

We are seeking a highly skilled Field Test Technician to join our team at SEB Professional North America. As a Field Test Technician, you will be responsible for managing in-field testing projects for equipment improvements, new product releases, and key account tests.

Key Responsibilities
  • Installation, monitoring, review, and decommissioning of field test equipment
  • Regular visits to testing sites for on-site review of hardware/software performance and user experience
  • Management of consistent and timely updating of equipment in test to ensure customer feedback is gathered
  • Execution of in-field repairs of test equipment as needed or in partnership with locally trained service partners
  • Analysis and reporting of test units at defined intervals and after field visits
  • Collation of reports describing ongoing test and field equipment failures, component, and software issues
  • Partnership with Technical Product Managers for planning and executing of local lab testing related to customer feedback or found issues from field visits
  • Maintenance of a hybrid presence in Irvine or Montebello offices for feedback sessions, lab testing, and equipment training
Requirements
  • Experience as a field technician or technical support agent with electrical/hydraulic/mechanical systems and troubleshooting
  • 3-5+ years' experience as a field technician, technical support agent, or equivalent technical experience
  • Proven analytical troubleshooting skills for technical issues and experience communicating data analysis results and lab testing summaries
  • Ability to understand and utilize technical drawings for electrical and hydraulic systems for troubleshooting and repairs
  • Ability to manage structured documentation and records for key interactions and observations while in field
  • Experience in the Food and Beverage Equipment industry, coffee, and/or hot dispensed beverages is a plus
  • Technical fluency and comfort understanding and discussing technical concepts to mixed audiences
  • Customer-focused with an ability to grasp customer needs and identify and suggest solutions
  • Strong bias for action with the ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
Physical Requirements
  • Standing, walking, and manual dexterity
  • Ability to lift up to 50lbs occasionally
About SEB Professional North America

SEB Professional North America is a growing company with a passion for coffee. We are a subsidiary of Groupe SEB, a large French consortium and the world's largest manufacturer of cookware in over 150 countries. We operate in the Professional Coffee Machine division and offer a range of benefits and perks to support our employees and their families.

We are an Equal Opportunity Employer and welcome applications from all qualified candidates. Please note that we do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

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