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Senior IT Software Engineering Manager

2 months ago

Santa Ana, California, United States DIRECTV Full time
Job Title: Senior Director of IT Software Engineering

At DIRECTV, we are seeking a highly skilled and experienced Senior Director of IT Software Engineering to lead our Genesys Cloud team. As a subject matter expert, you will be responsible for driving the technical direction of our Genesys Cloud platform and ensuring its seamless integration with our contact center technologies.

Key Responsibilities:
  • Drive delivery excellence for Genesys Cloud by implementing modern development techniques, such as CI/CD, deployment automation, and version management.
  • Automate regression testing and maintain a high standard for both regression coverage and total test automation rates.
  • Evaluate and implement additional quality gates as part of the deployment process, such as compliance checks, static analysis, and security testing.
  • Solve challenges with source control management and parallel development through process, home-built tools, or utilization of third-party solutions.
  • Implement a multi-org approach for Genesys Cloud configuration promotion using Terraform or third-party tools to manage configurations and automate deployments.
  • Take accountability for production support, defect management, and availability of the telephony ecosystem, including Genesys Cloud, networks/circuits, Afiniti, CallMiner, Intradiem, IEX, Qfiniti, QPC, etc.
  • Build and maintain production monitoring and alerting solutions to identify issues related to system availability, system performance, and business process success rates.
  • Evaluate the technical implications of enabling features on or reconfiguring our Genesys Cloud instance and recommend/implement mitigations for any risks or challenges.
  • Drive role architecture and least-access permissions to control access and changes to the production and pre-production environments.
Requirements:
  • Bachelor's degree in a technical field, preferably computer science or engineering.
  • ~3 – 5 years of implementation and operational experience specifically with Genesys Cloud.
  • ~ Genesys Cloud, AWS, Afiniti, CallMiner, MuleSoft; strong preference for multiple years of experience in a large-scale contact center environment.
  • ~ Proficiency with several software development languages and technologies, e.g. Java, C, Python; experience building in, deploying to, and operating software in cloud environments.
  • ~ Experience with software development methodologies employed at scale, e.g. familiarity with multiple flavors of Agile, e.g. kanban, scrum, etc.
  • ~ Operations experience in scaled, 24x7 environments; awareness of production support approaches, monitoring frameworks.
  • ~ DevOps expertise and ability to drive pipeline-based development, automation, and other modern development techniques.
  • ~ Strong analytical and project management skills.
  • ~ Tenacity, a bias for action, and the ability to overcome obstacles and successfully execute multiple projects simultaneously, at times under extremely tight deadlines.
What We Offer:

At DIRECTV, we offer a competitive compensation structure, a remote work environment, and opportunities for professional growth and development. This role requires a minimum of approximately 10% travel. If you are a motivated and experienced IT professional looking to take on a leadership role, we encourage you to apply.