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Service Operations Manager

2 months ago

Newtown Square Pennsylvania, United States Western Pest Services Full time
Job Summary

We are seeking a highly skilled Service Supervisor to lead our team of pest control professionals in the Philadelphia, PA branch. As a key member of our operations team, you will be responsible for managing the service team, ensuring exceptional customer satisfaction, and driving business growth.

Key Responsibilities
  • Lead and mentor the service team to deliver high-quality customer and technical services
  • Provide hands-on management and training to technicians
  • Conduct regular team meetings and training sessions to drive efficiency and productivity
  • Monitor scheduling and routing to optimize service delivery
  • Motivate the team to meet customer expectations and resolve issues promptly
  • Ensure compliance with company policies and procedures
  • Assist with interviewing and selecting new team members
  • Maintain inventory of equipment and supplies
Requirements
  • At least 3 years of supervisory experience in a service-based industry
  • Proven track record of leading high-performing teams and driving business growth
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Physical ability to safely perform job duties, including lifting up to 50 lbs and working in various weather conditions
What We Offer
  • Competitive compensation package, including base salary and bonus
  • Comprehensive benefits, including medical, dental, vision, and 401K
  • Paid time off and company vehicle
  • Opportunities for growth and development