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Pet Care Manager

2 months ago

Walnut Creek, California, United States PetSmart Full time
About Our Store

We're a community of pet lovers who share a passion for delivering exceptional customer experiences. As a PetSmart team member, you'll be part of a dynamic and supportive environment where you can grow and develop your skills.

About Your Role

As a Customer Engagement Manager, you'll play a key role in driving sales growth and customer satisfaction. You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.

  • Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
  • Associate Leadership: You'll help lead a team who are as passionate about pets as we are, providing guidance and support to ensure they have the skills and knowledge to deliver exceptional customer experiences.
  • Overall Retail Initiatives: You'll work closely with our retail and pet care teams to create an exceptional customer experience, from ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents.
About Your Career

We're committed to helping you grow and develop your career. With PetSmart, you'll have opportunities to:

  • Gain experience in a different business unit-from the store to the salon or the Pets Hotel
  • Develop your leadership skills as an Assistant Manager or Store Manager
  • Tackle the challenge of a new store opening
  • Transfer to any one of our 1600 stores nationwide
The PetSmart Difference

We're not just a pet store-we're a community of pet lovers who share a passion for delivering exceptional customer experiences. Join us and discover a career that loves you back.