Senior Fraud Investigator
4 weeks ago
About the Role:
The Senior Specialist - Fraud Investigations plays a key individual contributor role within the Fraud Investigations (FI) group of the Financial Crimes Risk Management Organization (FCRM).
FI is responsible for conducting fraud investigations and pursuing recovery efforts of unauthorized debits to client accounts.
Types of case investigations conducted include unauthorized Check, ACH (Automated Clearing House) and BillPay transactions for both the Bank and Broker Dealer products that Schwab offers.
Key Responsibilities:
- Conduct high-profile, complex, and challenging fraud investigations.
- Maintain a portfolio in a fast-paced environment while ensuring quality and consistency.
- Multi-task investigations with client follow-up and demonstrate a high degree of initiative with minimal supervision.
- Exercise sound judgment and decision-making with respect to risk and fraud issues.
- Effectively manage case workloads and additional daily responsibilities at a high level of competency.
Requirements:
- 3+ years of professional experience working in a fraud, compliance, or risk environment of the financial services industry or financial investigations experience.
- Proven expertise with financial investigations demonstrating risk-based judgment, problem-solving skills, and strong analytical ability.
- Demonstrated ability to maintain strict adherence to regulatory guidance regarding Suspicious Activity Report (SAR) filings as they relate to fraud as well as internal compliance standards and guidelines.
- Demonstrated skills related to individual case/workload management.
- Experience creating or preparing Suspicious Activity Reports (SAR).
Preferred Qualifications:
- Experience in the areas of ACH and Check fraud investigations.
- Ability to analyze issues and develop problem-solving methodology with minimal guidance.
- Ability to multi-task and work in a high-volume, high-pressure environment.
- Strong time management skills utilizing a risk-based approach to prioritizing and completing daily tasks.
- Strong interpersonal, influencing, and facilitation skills, with strong oral and written communication ability.
- Ability to make a strong individual contribution to the development of a high-functioning team.
- Exceptional client focus; ability to effectively and quickly form relationships and establish trust, respect, competence, and confidence.
About Charles Schwab:
At Charles Schwab, we're committed to empowering our employees' personal and professional success.
Our purpose-driven, supportive culture, and focus on your development mean you'll get the tools you need to make a positive difference in the finance industry.
We offer a competitive benefits package that takes care of the whole you – both today and in the future.
Benefits:
- 401(k) with company match and Employee stock purchase plan.
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
- Paid parental leave and family building benefits.
- Tuition reimbursement.
- Health, dental, and vision insurance.
Equal Employment Opportunity:
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace.
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