Patient Services Coordinator

7 days ago


New Hyde Park, New York, United States Northwell Health Full time
Job Title: Patient Services Assistant II

Northwell Health is seeking a highly skilled Patient Services Assistant II to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.

Job Summary:

The Patient Services Assistant II will perform a variety of clerical duties to ensure the efficient functioning of our department. This includes, but is not limited to, physician's billing and collection functions, scheduling appointments for patients, answering phones, and compiling statistical reports.

Key Responsibilities:
  • Performs all duties related to departmental physicians' billing, including completing, processing, and reconciling insurance claim forms and payments.
  • Follows up on outstanding accounts via telephone and/or written inquiry to patients and/or third-party payors.
  • Inputs charges, payments, and adjustments to the computerized system or posting to manual records.
  • Maintains daily, weekly, and monthly records of fees collected.
  • Verifies insurance coverage and other related data with third-party carriers.
  • Processes credit balance reports, preparing pre-collection notices and other correspondence/bills.
  • Collects all monies due from patients at the time of service.
  • Schedules appointments for patients within multiple ancillary departments/services, including OR, Radiology, Labs, Chemotherapy, and doctors' offices.
  • Greets patients as they arrive to the suite, obtains necessary demographic and insurance information, and records same.
  • Reconciles billing with kept appointments/procedure logs.
  • Sets up, retrieves, and files charts/reports as needed.
  • Answers phones, obtains, and provides necessary information and takes messages.
  • Contacts various departments and clinical services as needed.
  • Types correspondence and relevant forms.
  • Compiles statistics on a daily and monthly basis and prepares various statistical reports.
  • Performs periodic and year-end account analysis as necessary.
  • Sets up financial agreements with patients, after consulting with supervisor.
  • May lead and guide Patient Service Assistant I in the performance of duties.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum of two (2) years related experience required.
  • Knowledge of physician's billing, including third-party billing, medical terminology, CPT, and ICD-9 coding required.
  • Data entry skills (80 keystrokes per minute) required.
  • Ability to input data into the computerized system and do simple arithmetic calculations.
Additional Information:

The salary range for this position is $25.69-$28.23/hour. Northwell Health is an equal opportunity employer and welcomes applications from diverse candidates.



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