Retail Operations Coordinator

1 week ago


New Baltimore, Michigan, United States HomeGoods Full time

About Us:
At HomeGoods, we pride ourselves on offering an extensive selection of stylish home decor items. Our mission is to create a welcoming atmosphere where customers can find unique products that make their houses feel like homes.

Position Overview:
As a Retail Department Coordinator, you will play a vital role in enhancing customer satisfaction and fostering loyalty. You will lead a dedicated team, ensuring they are well-trained and equipped to deliver exceptional service. Your leadership will help cultivate a positive environment where every team member feels valued and engaged.

Key Responsibilities:
- Drive a customer-centric culture by promoting a highly satisfying shopping experience.
- Foster customer loyalty through various programs and initiatives.
- Address customer inquiries and concerns promptly and effectively.
- Keep team members informed about customer feedback and company goals.
- Provide training and mentorship to associates on policies and procedures.
- Recognize and offer constructive feedback on team performance.
- Ensure adherence to cash handling procedures and maintain cash controls.
- Assign tasks and coordinate breaks to optimize store coverage.
- Conduct audits and approve necessary paperwork.
- Maintain cleanliness and organizational standards throughout the store.
- Monitor equipment functionality and report issues to management.
- Execute company directives and uphold merchandising standards.
- Ensure compliance with operational and loss prevention policies.
- Promote a safe working environment by reporting hazards.
- Perform additional duties as assigned.

Qualifications:
- High School diploma or equivalent preferred.
- Flexible availability, including evenings and weekends.
- Strong teamwork and interpersonal skills.
- Excellent customer service abilities.
- Capability to lift heavy merchandise with or without accommodations.
- Experience in training and guiding others.
- Proficiency in cash handling and register operations.
- Ability to manage confidential information with discretion.
- Previous experience in a retail or supervisory role is preferred.

Benefits:
- Employee discounts and various assistance programs.
- 401(k) contributions and matching for eligible associates.
- Comprehensive health benefits including medical, dental, and vision.
- Paid parental leave and vacation time.
- Additional perks such as insurance discounts and scholarship opportunities.

At HomeGoods, we celebrate diversity and encourage applicants from all backgrounds to apply. We are committed to providing reasonable accommodations to individuals with disabilities in accordance with applicable laws.



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